welcome to duckingnice. free shipping in USA for orders over $100
FREQUENTLY ASKED QUESTIONS
Our Customer Service Team is available Monday-Friday, 8:00 AM - 5:00 PM PST.
Contact us at support@duckingnice.com for any inquiries or fill out our "contact us" form on our home page.
Contact us at support@duckingnice.com for any inquiries or fill out our "contact us" form on our home page.
We offer FREE U.S. domestic shipping on orders over $100.
Please allow an additional 3 business days for order processing before shipping.
Shipping estimates (excluding weekends and holidays) are:
- USPS First Class / Priority Mail: 2-8 business days
- USPS Priority Mail Express: 1-2 business days
Due to general slowdowns, please allow 72 hours after fulfillment for tracking information to update properly.
**Order Arrival Times**
Domestic orders: 2-8 business days.
International orders: 1-3 weeks.
For specific estimates, email support@duckingnice.com.
**Tracking in Pre-Shipment**
If your tracking shows "pre-shipment," it means USPS has scanned your package but hasn't updated its location.
This status
Please allow an additional 3 business days for order processing before shipping.
Shipping estimates (excluding weekends and holidays) are:
- USPS First Class / Priority Mail: 2-8 business days
- USPS Priority Mail Express: 1-2 business days
Due to general slowdowns, please allow 72 hours after fulfillment for tracking information to update properly.
**Order Arrival Times**
Domestic orders: 2-8 business days.
International orders: 1-3 weeks.
For specific estimates, email support@duckingnice.com.
**Tracking in Pre-Shipment**
If your tracking shows "pre-shipment," it means USPS has scanned your package but hasn't updated its location.
This status
Yes, we ship internationally. Shipping costs can be calculated at checkout. Free shipping over $100 applies only to domestic USA orders.
We offer free returns within 30 days of purchase. Items must be returned in original packaging, with tags, and no visible wear.
Discounted items can only be exchanged, not returned.
**How to Return or Exchange**
1. Email support@duckingnice.com with your order #, email, and phone #.
2. Specify if you want a return or exchange and the product details.
3. If accepted, we’ll provide a return packing slip. Refunds or exchanges take 5-7 business days once received.
**Pre-Delivery Returns**
For items not yet shipped, request a refund via support@duckingnice.com. We will evaluate and respond.
**International Returns**
International returns are accepted, but customers must pay return shipping costs.
Discounted items can only be exchanged, not returned.
**How to Return or Exchange**
1. Email support@duckingnice.com with your order #, email, and phone #.
2. Specify if you want a return or exchange and the product details.
3. If accepted, we’ll provide a return packing slip. Refunds or exchanges take 5-7 business days once received.
**Pre-Delivery Returns**
For items not yet shipped, request a refund via support@duckingnice.com. We will evaluate and respond.
**International Returns**
International returns are accepted, but customers must pay return shipping costs.
To change or cancel an order, contact our customer care team at support@duckingnice.com promptly.
We'll do our best to accommodate your request.
We'll do our best to accommodate your request.